Returns

 

 

UNWANTED PRODUCTS

If you no longer want any product(s) purchased, you must contact customer services within 14 days of receipt of the goods.


Products must be returned to the Company in the original packaging, along with the original invoice or a copy of the original invoice. If no invoice is to be had, please include a letter specifying the problem, and including date of purchase, and the invoice number. Also please include your first and last name, with your phone number. This will help us expedite your return, and allow us to contact you if there are any problems regarding your return.

Any unwanted product(s) returned outside of this policy will not be accepted for any kind of credit.

FAULTY PRODUCTS

You must notify us of any product(s) that are faulty on arrival with-in 72 hours of delivery. We will organise a collection of the faulty product(s) and get replacement product(s) delivered as soon as possible. If for any reason replacement product(s) are unavailable we will refund the value of the faulty product(s).

If any product(s) develop a fault within its guarantee period we will assist you with making a claim under the manufacturers guarantee.

Any faulty product(s) returned outside of this policy will not be accepted for any kind of credit.

Please allow standard delivery timing of 3-5 business days for your return to arrive in our Returns Department and up to 7 business days to process your return from the time it reaches our Returns Department. Please note that it may take your credit card bank longer to apply the credit to which we have no control over after we submit the data to them, but we do whatever we can to expedite the process.