We act as the data controller when processing your data and we are committed to protecting and respecting your privacy.
When you make a purchase on one of our websites your name, address, email and contact number will be stored on our ecommerce system. This information is used to send you updates on your order as it is being processed, to physically send your order to you, contact you if any issues arise and to ask for feedback on the service we have provided. To do this we use a number of partner companies such as an order fulfilment centre. All partner companies that handle your personal data do so in-line with this policy and will not use your data to contact you.
This information is indefinitely stored securely in our systems unless otherwise requested.
We never store card details, all card processing is done externally by Stripe, a payment processing company. Visit www.stripe.com for more information.
We use technology to track anonymous user behaviour on our website to help us improve our performance. This data is 100% anonymous and cannot be used to identify you. This is used by nearly every website on the internet and is crucial to help make website improvements. For example, if we see 100 anonymous users get an error on one page, we know to fix that page. This technology includes using a "cookie" that is stored on your browser, and you can modify your browser to prevent this happening.
For security and fraud prevention our webservers log visitors IP addresses and is stored for up to 90 days.
You have the right to ask for a copy of the information we hold about you. There is no charge to have a copy of this information. However, further copies of the same information may result in a reasonable administration fee. This information will be provided within 28 days of request.
If you wish for us to stop holding your personal data then you have the right to have this information removed from our systems. However, in accordance with UK tax law; we are required to securely store basic personal data of our customers for a minimum of six years.
If you wish to update or remove your personal information or request a copy of the information we hold about you, please email [email protected]
Please be aware that we may require you to verify your identity before requesting a copy of, updating or removing personal information to ensure personal data is kept safe and secure.